Good evening, mira
Here is what needs you in Driftwood Gaming today.
Members4,812+38 this week
Messages today2,904+12% vs last Tue
Open tickets31 waiting 6m
Automod actions21this week
Needs attention
Things Sauna can't solve on its own.
- ClaimTicket #212 has waited 6 minutesnoor can't see the event channels. Nobody has claimed it.
- Sauna can't post in #announcementsLevel-up messages are failing. Give Sauna "Send Messages" there.
- 2 new appealsFrom tobi and wren, both about timeouts this week.
Modules
Turn modules on or off. Changes apply right away.
Setup
4 of 6 done
Finish setup so Sauna can cover the whole server. Each step takes about a minute.
- Sauna's role is above member roles
- Ticket panel posted in #support
- Log channel chosen
- Automod rules reviewed
- Allow Sauna to post in #announcements
- Write a welcome message
Activity
Messages per day, last 14 days
Tickets
How members reach your staff, and who answers.
Where tickets go
Channels Sauna uses for tickets and transcripts.
Sauna can't attach files here.
Send the opener a transcript
They get a copy in DMs when the ticket closes.
Let staff claim tickets
A claimed ticket shows who is handling it.
Ping staff after 10 minutes without a reply
Sauna mentions the category's role once.
Categories
Members pick one when they open a ticket.
General support
@Helpers, asks 2 questions first
Appeals
@Moderators, private to the opener
Partnerships
@Community team
Queue
3 open, oldest first
- #212Can't see the event channelsnoor in GeneralWaiting 6m
- #211Appeal for a mutetobi in Appealsmira
- #209Partnership requestvalo in Partnershipskoa
Moderation
Automod rules and the case history for every member.
Automod rules
Rules run on every message. Moderators are never affected.
Invite links
Delete and warn. Allowed in #partners.
Mention spam
More than 6 mentions in one message: 10 minute timeout.
Message flooding
5 messages in 4 seconds: delete and slow the channel.
Blocked words
32 words and phrases. Delete the message and log it.
Recent cases
Every warning, timeout, kick and ban.
| Case | Member | Action | When |
|---|---|---|---|
| #1043 | Jjuno_ii | Timeout 1h | 12m ago |
| #1042 | Sspam_acc_77 | Ban | 1h ago |
| #1041 | Rremi | Warning | Yesterday |
Analytics
Last 30 days in Driftwood Gaming.
Messages71,402+9%
Active members1,288+4%
New members214-6%
Commands used3,019+21%
Messages and joins
Daily totals
MessagesJoins (dashed)
Busiest channels
#general31k
#clips15k
#lfg11k
#memes7k
Not part of this concept
This concept covers the overview, tickets, moderation and analytics pages. The other modules would follow the same layout.
Back to overview